Wednesday, November 12, 2014

Subex Hiring for Associate Product Support in Bangalore, Last Date : 16 Nov 2014

SubexSubex Hiring for Associate Product Support  in Bangalore

Eligibility : BE/B.Tech
Location : Bangalore
Job Category : IT/Software
Last Date : 16 Nov 2014
Job Type : Full Time
Hiring Process : Face to Face Interview

Subex Job Openings 2014 - Job Details

Qualification :
  • B.E/ B.Tech candidates from 2014 with an aggregate of 70% & above throughout academics.
Skills Set (Mandatory) : Basic knowledge of XML,Unix Commands and Database
Job Description :
Ensures development of loyal customers for Subex Ltd by meeting and exceeding customer expectations and contributing to their success. Strive to meet timely, accurate and professional service at each and every customer contact.
Job Responsibility :
  • Resolve problems reported by customers by analyzing, simulating and fixing them.
  • Track reported problems through the Problem tracking system and generate the necessary reports, root cause analysis, etc
  • Interface with customers to resolve customer reported problems/bugs, etc.
  • Take handover and carry out effective transition of projects from implementation to support.
  • Work closely with the other support teams (L1/L2/L3) to bring the product bugs and change requests into product enrichment propositions.
  • Should be able to prepare test cases and test data
  • Preparing Test Environment to execute the test cases
  • Proactively look for opportunities to help customer utilize the features of the products.
  • Carrying out trainings for customers both internal and external available to support customers on a 24*7*365 basis when the situation demands.
  • Readiness to take up new challenges as and when they come.
Desired Candidates Profile :
  • Ensure all releases done as per the committed date and within agreed effort Interface
  • Customer, Internal teams(development, testing , customer management), Delivery and PMO


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