Wednesday, September 3, 2014

Microland Hiring Service Executive in Bangalore, Last Date : 05 Sep 2014

microland-logoMicroland Hiring Service Executive  - Service Desk

Eligibility : BE/B.TechLocation : Bangalore
Job Category : IT/Software
Last Date : 05 Sep 2014
Job Type : Full Time
Hiring Process : Face to Face Interview, Group Discussion

Microland - Job Details

Qualification :
  • B.E/ B.Tech - (Any Specialization) candidates from 2014 Batch

Skills Set :
 Basics of networking & Microsoft OS/Office Automation products skills .
Job Responsibilities : 
  • Service Desk management role which will involve receiving in bound calls, making out bound calls, managing email box interacting with clients / users through chat services.
  • Handling users and key users
  • Review and follow up on action items till logical closure
  • Managing process documents, monitoring process continuity in a given responsibility, managing data, working on analytics
Desired Skills : 
  • Good Communication competency – be able to express the problem to the stake holders, seek help, Escalate and demand support
  • Knowledge of using Service desk tool
  • To be able to get work done and persistent follow up till logical closure of issues
  • MS office skills and computer operations, terminologies of IT environment
  • ITIL Process & quality awareness
  • To have keen interest in working/supporting/managing Help desk function
  • Understanding users needs and converting them into service activity
Hiring Process :
  1. Group Discussion
  2. Face to Face Interview ( Soft Skills + Technical )
  3. HR Interview


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