Thursday, August 14, 2014

UNISYS hiring for Technical Engineer in Hyderabad, Last Date : 15 Aug 2014

UnisysUNISYS hiring for Technical Engineer in Hyderabad

Eligibility : BE/B.Tech(CSE, EEE, ECE, IT)Location : Hyderabad
Job Category : IT/Software
Last Date : 15 Aug 2014
Job Type : Full Time
Hiring Process : Face to Face Interview

UNISYS - Job Details

Designation: Technical EngineerJob Location: Hyderabad
Compensation: 2.25 Lakhs Per Anum + Incentives
# Incentives (Transport + Shift Allowances + Medical + Higher Education Fee)
Qualification: 2013, 2014 Batch, BE/BTECH-CSE/ISE/IT/ECE/EEE
Role Purpose of Service Desk Engineer:
To act as a single point of contact (SPOC) for all IT Customers.
To maximize service availability.
To restore service whenever possible.
To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
Maintain Hosted client services for extended application and client access.
·          Create Portable user profiles to enable agility.
·          Stateless device deployment to ease support and replacement.
·          Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
·          Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
·          Creation of content for Self-Service Portal Solutions and L0 support
Key Responsibilities/Outcomes:
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
Typically provides technical support for Internal and External customers.
Escalates complex problems to higher level of expertise within organization.
Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Core Competencies:
·          Communication skills – written and verbal
·          Ability to work in a pressurized environment and able to deliver against a tight timescale.
·          Act Independently and be self motivated
·          Excellent Problem Solving and Customer Service Skills
·          Drive for results
·          Attention to Detail
·          Customer Focus
Selection Process:
1. Screening Rounds
2. Aptitude Test
3. Technical, Operations & HR Round
Documents Required: Two copies of resume, one passport size photograph


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