Friday, August 15, 2014

Microland Hiring Technical Servicedesk for Chennai Location

microland-logoMicroland Hiring Technical Servicedesk for Chennai Location

Job Location : Alwarpet
Role : Servicedesk Engineer
Experience : 6 months to 5 years
No of Position : 2
Criteria :
  • Candidate should be comfortable for 24*7 shift. no transportation facility.
  • Candidate should be good in terms of communication as its for one of the international customer.
  • Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
  • Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.
Job Description :
  • Minimum 1yr experience in remote support with good experience on Outlook/lotusnote
  • Should perform user account creation, deletion, and configuration.
  • Basic troubleshooting experience needed along with knowledge on the Operating System.
  • Configuring and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems remotely.
  • Knowledge of Software Installation.
  • Troubleshooting the Hardware and Software problems.
  • Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
  • Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
  • Providing first level support on Desktops, Peripherals, and Office automation products.
  • Route/Assign tickets to the appropriate support group, if necessary.
  • Identifying and escalating high-severity, priority issues
  • Updating Pending Tickets with timely, precise, accurate updates
  • Following-up with end users, if necessary, for closure of pending tickets
  • Willing to work for 24*7 shifts
Please review the important details of
If interested, please share your updated resume on with details of Total Experience & current take home salary. 
Experience:  0 - 5 Years
Industry Type: IT-Hardware & Networking
Education: UG - B.Tech/B.E. - Any Specialization, Diploma - Any Specialization, B.Sc - Any Specialization, B.Com - Commerce, Any Graduate - Any Specialization, B.A - Any Specialization, B.B.A - Management, BCA - Computers, Other Graduate
PG - MBA/PGDM - Any Specialization, M.Tech - Any Specialization, MCA - Computers, M.Sc - Any Specialization, Any Postgraduate - Any Specialization,
Location: Chennai


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