Thursday, July 10, 2014

Unisys hiring for Technical Support Engineer in Bangalore, Last Date : 16 Jul 2014

UnisysUnisys hiring for Technical Support Engineer in Bangalore

Eligibility : BE/B.Tech(CSE, EEE, ECE, IT)Location : Bangalore
Job Category : IT/Software, Tech Support
Last Date : 16 Jul 2014
Job Type : Full Time
Hiring Process : Face to Face Interview

Unisys - Job Details

Eligibility:
  • B.E/ B.Tech - (CSE/ISE/IT/ECE/EEE) candidates from 2014 batch
  • Candidate with backlog can also apply
Job Purpose :
  • To act as a single point of contact (SPOC) for all IT Customers.
  • To maximize service availability.
  • To restore service whenever possible.
  • To provide desk-side services, desktop management and device lifecycle management and
  • Provide business systems support.
  • Maintain Hosted client services for extended application and client access.
  • Create Portable user profiles to enable agility.
  • Stateless device deployment to ease support and replacement.
  • Creation of a detailed products catalogue containing all possible devices in a company to
  • Add/remove/update products at any time
  • Optimization of existing desktops and provide the foundation services for emerging desktop
  • virtualization technologies.
  • Creation of content for Self-Service Portal Solutions and L0 support
Job Responsibilities/Outcomes :
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
  • Typically provides technical support for Internal and External customers.
  • Escalates complex problems to higher level of expertise within organization.
  • Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Requirements :
  • Excellent verbal and written communication.
  • A+ or MSCDT certification
  • Willingness and ability to work in shifts (24 x 7).
  • Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
  • Multitasking and coordination skills
  • Team Player.
  • Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Core Competencies :   
  • Communication skills - written and verbal
  • Ability to work in a pressurized environment and able to deliver against a tight timescale.
  • Act Independently and be self motivated
  • Excellent Problem Solving and Customer Service Skills
  • Drive for results
  • Attention to Detail
  • Customer Focus
Salary: INR 2.25 LPA
Added Benefits:
  1. Rs 2200 shift allowance
  2. Rs 3500 incentive/month
  3. Transportation facility
  4. Family Health Insurance
NOTE:
  1. Freshers Trainee Agreement for 18 months
  2. 24*7 Support

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