Unisys hiring for Technical Support Engineer in Bangalore, Last Date : 16 Jul 2014

Unisys hiring for Technical Support Engineer in Bangalore

Eligibility : BE/B.Tech(CSE, EEE, ECE, IT)Location : Bangalore
Job Category : IT/Software, Tech Support
Last Date : 16 Jul 2014
Job Type : Full Time
Hiring Process : Face to Face Interview

Unisys - Job Details

Eligibility:

• B.E/ B.Tech - (CSE/ISE/IT/ECE/EEE) candidates from 2014 batch
• Candidate with backlog can also apply

Job Purpose :

• To act as a single point of contact (SPOC) for all IT Customers.
• To maximize service availability.
• To restore service whenever possible.
• To provide desk-side services, desktop management and device lifecycle management and
• Provide business systems support.
• Maintain Hosted client services for extended application and client access.
• Create Portable user profiles to enable agility.
• Stateless device deployment to ease support and replacement.
• Creation of a detailed products catalogue containing all possible devices in a company to
• Add/remove/update products at any time
• Optimization of existing desktops and provide the foundation services for emerging desktop
• virtualization technologies.
• Creation of content for Self-Service Portal Solutions and L0 support

Job Responsibilities/Outcomes :

• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides technical support for Internal and External customers.
• Escalates complex problems to higher level of expertise within organization.
• Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Requirements :

• Excellent verbal and written communication.
• A+ or MSCDT certification
• Willingness and ability to work in shifts (24 x 7).
• Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
• Multitasking and coordination skills
• Team Player.
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

Core Competencies :   

• Communication skills - written and verbal
• Ability to work in a pressurized environment and able to deliver against a tight timescale.
• Act Independently and be self motivated
• Excellent Problem Solving and Customer Service Skills
• Drive for results
• Attention to Detail
• Customer Focus

Salary: INR 2.25 LPA

Added Benefits:

1. Rs 2200 shift allowance
2. Rs 3500 incentive/month
3. Transportation facility
4. Family Health Insurance

NOTE:

1. Freshers Trainee Agreement for 18 months
2. 24*7 Support

APPLY HERE