Unisys hiring for Technical Support Engineer in Bangalore
Eligibility : BE/B.Tech(CSE, EEE, ECE, IT)Location : Bangalore
Job Category : IT/Software, Tech Support
Last Date : 16 Jul 2014
Job Type : Full Time
Hiring Process : Face to Face Interview
Job Category : IT/Software, Tech Support
Last Date : 16 Jul 2014
Job Type : Full Time
Hiring Process : Face to Face Interview
Unisys - Job Details
Eligibility:
- B.E/ B.Tech - (CSE/ISE/IT/ECE/EEE) candidates from 2014 batch
- Candidate with backlog can also apply
Job Purpose :
- To act as a single point of contact (SPOC) for all IT Customers.
- To maximize service availability.
- To restore service whenever possible.
- To provide desk-side services, desktop management and device lifecycle management and
- Provide business systems support.
- Maintain Hosted client services for extended application and client access.
- Create Portable user profiles to enable agility.
- Stateless device deployment to ease support and replacement.
- Creation of a detailed products catalogue containing all possible devices in a company to
- Add/remove/update products at any time
- Optimization of existing desktops and provide the foundation services for emerging desktop
- virtualization technologies.
- Creation of content for Self-Service Portal Solutions and L0 support
Job Responsibilities/Outcomes :
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Typically provides technical support for Internal and External customers.
- Escalates complex problems to higher level of expertise within organization.
- Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Requirements :
- Excellent verbal and written communication.
- A+ or MSCDT certification
- Willingness and ability to work in shifts (24 x 7).
- Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
- Multitasking and coordination skills
- Team Player.
- Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Core Competencies :
- Communication skills - written and verbal
- Ability to work in a pressurized environment and able to deliver against a tight timescale.
- Act Independently and be self motivated
- Excellent Problem Solving and Customer Service Skills
- Drive for results
- Attention to Detail
- Customer Focus
Salary: INR 2.25 LPA
Added Benefits:
- Rs 2200 shift allowance
- Rs 3500 incentive/month
- Transportation facility
- Family Health Insurance
NOTE:
- Freshers Trainee Agreement for 18 months
- 24*7 Support
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