IBM hiring freshers as Technical Support Engineer
Eligibility : ME/M.Tech, PG Diploma, MCA, BE/B.TechLocation : Bangalore
Job Category : IT/Software
Last Date : 19 Jun 2014
Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview
Job Category : IT/Software
Last Date : 19 Jun 2014
Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview
IBM - Job Details
Eligibility :
- B.E/B.Tech/MCA/M.Tech from 2012/13/14
Job Description :
- Remote Infrastructure support delivery
- Perform problem cause analysis
- Resolve routine customer problem
- Ability to Identify Opportunity & Implement Process Improvements
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
Skills Required :
- Strong computer skills required
- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Excellent oral and written communication skills.
- Excellent customer service orientation
- Neutral accent
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client - Outlook, Notes etc..
- Skilled in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Questioning skills /probing skills, as relevant to the issue and level of the caller
- Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- Browser Support - Internet Explorer
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