Monday, June 9, 2014

IBM hiring freshers as Technical Support Engineer, Last Date : 19 Jun 2014

IBMIBM hiring freshers as Technical Support Engineer

Eligibility : ME/M.Tech, PG Diploma, MCA, BE/B.TechLocation : Bangalore
Job Category : IT/Software
Last Date : 19 Jun 2014
Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview

IBM - Job Details

Eligibility :
  • B.E/B.Tech/MCA/M.Tech from 2012/13/14
Job Description :
  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem
  • Ability to Identify Opportunity & Implement Process Improvements
  • Has technical experience and skills in the areas of problem determination, creativity and analysis.
  • Ability to meet a set of defined account agent productivity measurements.
Skills Required : 
  • Strong computer skills required
  • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Excellent oral and written communication skills.
  • Excellent customer service orientation
  • Neutral accent
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client - Outlook, Notes etc..
  • Skilled in commercially standard software applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller
  • Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
  • Browser Support - Internet Explorer
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