IBM hiring freshers as Technical Support Engineer, Last Date : 19 Jun 2014

IBM hiring freshers as Technical Support Engineer

Eligibility : ME/M.Tech, PG Diploma, MCA, BE/B.TechLocation : Bangalore
Job Category : IT/Software
Last Date : 19 Jun 2014
Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview

IBM - Job Details

Eligibility :

• B.E/B.Tech/MCA/M.Tech from 2012/13/14

Job Description :

• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.

Skills Required : 

• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation
• Neutral accent
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc..
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer

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