Thursday, June 5, 2014

Dell International Services looking for Client Technical Support Associate

DELLJobs in Bangalore - Dell International Services looking for Client Technical Support Associate

Eligibility : Any GraduateLocation : Bangalore
Job Category : IT/Software, BPO, Others, BSc/BCA/BCM
Last Date : 20 Jun 2014
Job Type : Full Time
Hiring Process : Face to Face Interview, online test

Dell International Services Pvt Ltd - Job Details

 Qualification : B.E/ B.Tech/ BCA/ BSc- (CS/ IT) candidates
Job Description :
  • Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.
  • Verifies warranty entitlement and determines appropriate action.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.
  • Provides basic remote deployment, maintenance and consulting services.
Role & Responsibilities :
  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
  • Owns customer issues from beginning to resolution (handles in place).
  • Assists customers by diagnosing problems and providing resolutions for technical and service issues.
  • Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Recreates, identifies and provides input on unique or recurring customer problems.
  • Remains knowledgeable of Dell’s product line, current industry products and technologies.
  • Focuses on delivering a positive customer experience according to Dell standards. Monitors and tracks issues to ensure accurate resolution.
Requirements :
  • Willingness to work in shifts (06.00PM to 06.00AM)
  • Excellent communication, attitude & technical know-how
Work location: Bangalore


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