IBM hiring Service desk delivery
Eligibility : Any GraduateLocation : Hyderabad, Bangalore
Last Date : 06 May 2014
Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview, Group Discussion
Last Date : 06 May 2014
Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview, Group Discussion
IBM - Job Details
Eligibility : Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma Holders (10+3) from2013 and 2014 batch
Job Role :
Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery
- Perform problem cause analysis.
- Resolve routine customer problem
- Ability to Identify Opportunity & Implement Process Improvements
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
- Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- Browser Support - Internet Explorer
- Strong computer skills required
- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Excellent oral and written communication skills.
- Excellent customer service orientation
- Neutral accent
Desired Skills:
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail ajor desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Questioning skills /probing skills, as relevant to the issue and level of the caller
Percentage: 55 % or 5.5 CGPA ( Aggregate )
Location : Hyderabad and Bangalore
SELECTION PROCESS:
- Group Discussion
- Technical Interviews
- V& A Test
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