Monday, May 5, 2014

IBM hiring for Service desk Delivery from 2013,2014 batch, Last Date : 06 May 2014

IBMIBM hiring Service desk delivery

Eligibility : Any GraduateLocation : Hyderabad, Bangalore
Last Date : 06 May 2014
Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview, Group Discussion

IBM - Job Details

Eligibility : Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma Holders (10+3)   from2013 and 2014 batch
 Job Role :
Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
  • Remote Infrastructure support delivery
  • Perform problem cause analysis.
  • Resolve routine customer problem
  • Ability to Identify Opportunity & Implement Process Improvements
  • Has technical experience and skills in the areas of problem determination, creativity and analysis.
  • Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
  • Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
  • Browser Support - Internet Explorer
  • Strong computer skills required
  • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Excellent oral and written communication skills.
  • Excellent customer service orientation
  • Neutral accent
 Desired Skills:
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail  ajor desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  •  Questioning skills /probing skills, as relevant to the issue and level of the caller
Percentage: 55 % or 5.5 CGPA ( Aggregate )
Location  : Hyderabad and Bangalore
SELECTION PROCESS:
  • Group Discussion
  • Technical Interviews
  •  V& A Test

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