IBM hiring for Service desk Delivery from 2013,2014 batch, Last Date : 06 May 2014

IBM hiring Service desk delivery

Eligibility : Any GraduateLocation : Hyderabad, Bangalore
Last Date : 06 May 2014
Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview, Group Discussion

IBM - Job Details

Eligibility : Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma Holders (10+3)   from2013 and 2014 batch

 Job Role :

Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

• Remote Infrastructure support delivery
• Perform problem cause analysis.
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:

• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation
• Neutral accent

 Desired Skills:

• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail  ajor desktop operating systems.
• Awareness of basic networking concepts and technologies.
•  Questioning skills /probing skills, as relevant to the issue and level of the caller

Percentage: 55 % or 5.5 CGPA ( Aggregate )

Location  : Hyderabad and Bangalore

SELECTION PROCESS:

• Group Discussion
• Technical Interviews
•  V& A Test

 APPLY HERE