IBM India Pvt Limited hiring Fresher in Hyderabad, Last Date : 30 Apr 2014

IBM India Pvt Limited hiring Fresher 

Eligibility : ME/M.Tech, MCA, Diploma, MBA/PGDM, BE/B.TechLocation : Hyderabad, Bangalore
Job Category : IT/Software
Last Date : 30 Apr 2014
Job Type : Full Time
Hiring Process : Face to Face Interview

IBM India - Job Details

Eligibility Criterion:

• B.Tech/ M.Tech/ MCA/ Any Diploma, Any Graduate

Year of passing: 2014 & 2013 Batch Students

Percentage: 55 % or 5.5 CGPA ( Aggregate )

Job Description:

• Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound     calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis.
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.

Job Location: Hyderabad/ Bangalore

Mandatory Skills:

• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation
• Neutral accent

Desired Skills:

• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc..
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller
• Fluency In Communications Skills (both spoken and written) / soft skills

Additional information:

• Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported

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