IBM India Pvt Limited hiring Fresher
Eligibility : ME/M.Tech, MCA, Diploma, MBA/PGDM, BE/B.TechLocation : Hyderabad, Bangalore
Job Category : IT/Software
Last Date : 30 Apr 2014
Job Type : Full Time
Hiring Process : Face to Face Interview
Job Category : IT/Software
Last Date : 30 Apr 2014
Job Type : Full Time
Hiring Process : Face to Face Interview
IBM India - Job Details
Eligibility Criterion:
- B.Tech/ M.Tech/ MCA/ Any Diploma, Any Graduate
Year of passing: 2014 & 2013 Batch Students
Percentage: 55 % or 5.5 CGPA ( Aggregate )
Job Description:
- Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery
- Perform problem cause analysis.
- Resolve routine customer problem
- Ability to Identify Opportunity & Implement Process Improvements
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
Job Location: Hyderabad/ Bangalore
Mandatory Skills:
- Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- Browser Support - Internet Explorer
- Strong computer skills required
- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Excellent oral and written communication skills.
- Excellent customer service orientation
- Neutral accent
Desired Skills:
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client - Outlook, Notes etc..
- Skilled in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Questioning skills /probing skills, as relevant to the issue and level of the caller
- Fluency In Communications Skills (both spoken and written) / soft skills
Additional information:
- Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported
0 comments:
Post a Comment