Wednesday, March 4, 2015

Aptean looking for Associate Software Developers in Bangalore, Last Date : 10 Mar 2015

Aptean looking for Associate Software Developers from 2014 Batch in Bangalore

Eligibility : MCA, BE/B.Tech(CSE, IT)
Location : Bangalore
Job Category : IT/Software
Last Date : 10 Mar 2015
Job Type : Full Time
Hiring Process : Face to Face Interview, online test

Aptean - Job Details

Eligibility :
  • BE/ B.Tech - ( CS/ IT/ IS)/ MCA candidates from 2014 batch.
Percentage Criteria :
  • BE/ B.Tech/ MCA - 65% and above
  • 10th & 12th - 60% & above
Requirements :
  • Good understanding of MS SQL Server, T-SQL.
  • Experience in a Tech Support environment is a plus.
  • Experience in working with Windows Operating system – particularly Windows installation, Log file analysis, Windows config files, EventViewer files.
  • Good understanding of IIS.
  • Basic Networking knowledge about workings of a Switch, Router and VLANs concepts.
  • Should have excellent verbal and written communication skills.
  • Background in client server architecture,  legacy systems, systems integration
Job Summary :
Associate Engineer (S&S) actively participates in some or all phases of the software development and maintenance cycle. These phases also includes working on customer-based problems by isolating and providing  resolution to customer issues or qualify the customer issue for Development level assistance or other assistance from other functions. Other tasks include reproducing and researching customers’ issues, troubleshooting, debugging, documentation, building lab environments, software maintenance, and testing.
Responsibilities : 
The primary duties for this position include but are not limited to:

Technology Proficiency : 
  • He/She will be given Technical Specifications on which, he/she would be expected to develop the solution.
  • He/She should be able to install and configure the application software and deploy the customizations on the client site using remote access tools.
  • He/She should test modules developed by self or by others to ensure that they desired quality standards. He/She should be able to write test specifications and  conduct the test as per the specificationProvide technical assistance to customers on Aptean products via phone, email and/or remote access.
  • Perform advanced problem analysis and isolate problems of a complex level of difficulty.
  • Reproduce customer issues in house.
  • Publish articles in our in-house knowledgebase.
  • Able to learn a wide variety of technologies at a rapid pace
Communication : 
  • Document customer problem information, recommendations, and resolution in a clear and concise manner using CRM incident tracking system.
  • Ensure adequate telephone ACD queue coverage
  • Communicate appropriately and provide regular updates to customer and management.
Teamwork :
  • Achieve and maintain targeted KPI’s such as number of cases closed or issues resolved, along with other established goals.
  • Along with his/her Manager, set realistic personal training and product certification goals.
  • Leadership and Entrepreneurship (Excellence Orientation) Qualifications and Requirements Qualifications.
  •  He/She needs to have a good temperament and should be flexible to be able to work with global teams and tight deadlines and reasonable flexibility in hours.
Business : 
  • Understanding of Aptean mission and corporate objectives and ability to apply this knowledge within Aptean and for customer facing issues.
Planning : 
  • Organization and work planning skills required.
  • Ability to work on multiple assignments and prioritize work accordingly to business processes. Commitment to continuous enhancement of technical and functional  skills.
Problem Solving :
  • Must possess good problem solving and analytical skills.
  • Ability to diagnoses technical problems; research and identify appropriate solutions.
Entrepreneurship :
  • Must be able to identify and develop new innovate ways to better service our customers.
Professional Communication :
  • An excellent customer service attitude and the ability to interact with customers (internal and external) in a professional manner are required.
  • Must have the ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
  • Strong written and verbal communication skills
Leadership
  • Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner.
  • Can do attitude with a strong will to lead by example.
  • Ability to follow directions and be self-motivated.
Note : This position will require you to work on shifts with a potential for extended coverage
Salary : A+

Company Profile

CDC Software and Consona Corporation merge to form Aptean. Aptean gives businesses of all sizes a competitive edge. We empower people and businesses with end-to-end, industry-specific solutions to address complex business challenges more effectively. Our software applications and services enable more than 9,000 customers, in more than 100 countries, to satisfy their customers, operate most efficiently, and stay at the forefront of their industry.
With extensive knowledge and clear technology leadership in our focused industries, our software enables customers to transition from being merely competitive, to becoming market leaders. This competitive edge—The Aptean Edge—is born from solutions reflecting industry best practices, and services that are specifically focused on helping our customers meet their individual business goals, profitably

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