Saturday, November 1, 2014

Ericsson hiring freshers as Support Engineer, Apply ASAP

Ericsson IndiaEricsson hiring freshers as Support Engineer - Customer Support

Company: Ericsson

Job Summary
The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.
Responsibilities & Tasks
  • Customer Issue handling
  • Handling of proactive support
  • Software Update Management (SUM) handling
  • Knowledge Management Tool (KCS) Coaching
  • Remote Service Gateway (RSG) Coaching
Position Qualifications
Core Competences:
  • Negotiation & Argumentation skills
  • Administrative Skills
  • Planning & Organizing skills
  • Problem solving & strategic thinking
  • Presentation & communication skills
  • Software support
  • Network level competence
  • Delivering Results & Meeting Customer Expectations
  • Analyzing
  • Presenting & Communicating Information
  • Applying Expertise & Technology
  • Planning & organizing
  • Working with People
Minimum Qualifications & Experience Requirements:
Preferred Qualifications & Experience Requirements:
  • Customer issue handling
  • Handling of proactive support (optional)
  • Software Update Management handling (optional)
  • KCS Coaching (optional)
  • RSG Coaching (optional)
Location: Bangalore, Karnataka, IN

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